GoEuropeUA

Refund Policy

Terms and conditions for prepayment and full payment refunds

Prepayment or full payment IS REFUNDED if:

1

the trip was cancelled due to OUR fault;

2

the passenger cancelled or rescheduled the trip more than 3 days before departure (departure day is not counted);

3

the passenger cancelled or rescheduled the trip less than 3 days before departure, but provided documentary evidence of inability to travel due to health reasons of themselves or a family member (other situations are considered individually).

Prepayment or full payment IS NOT REFUNDED if:

1

the passenger cancelled or rescheduled the trip less than 3 days before departure (departure day is not counted);

2

the passenger had document issues during customs control at the time of the trip (the passenger is solely responsible for all documents and certificates);

3

the passenger was found with items prohibited for cross-border transport during customs control and was returned to the country of departure.

Customer support in Ukrainian, English, Polish, and Russian. All contracts and terms are transparent and accessible.